Alaiko OS: a completely new way of controlling the fulfillment process
The Alaiko Operating System consistently addresses the most common challenges for e-commerce customer service and operations teams and provides numerous tools to scale processes more efficiently while also increasing customer satisfaction.

Hello, proactive customer service,
good-bye email ping pong!
Transform customer service through full control and automation.
Optimal processes thanks to intelligent automation rules
Numerous rule types and conditions enable flexible automation for each individual order, e.g., when selecting different shipping service providers, adding items, marketing materials and flyers, selecting the optimal shipping carton or avoiding fraud.

Never stop selling –
Digital operations processes for maximum efficiency
Ensure merchandise availability, exceed customer expectations:
Alaiko supports all tasks from first-mile and warehouse receiving, product & inventory management to B2B shipping.
First-mile and warehouse receiving
Minimize labor and coordination efforts
Product and inventory management
Transparency & real-time synchronization
B2B shipping
Meet delivery requirements
Smooth multi-channel integration
Alaiko enables easy technical integration from single store to multi-channel to complex ERP connections via API. With Alaiko, the technical setup scales smoothly.
Optimize fulfillment with analytics
Get the most out of your data and gain a competitive edge. Access all raw data via API or export and gain differentiated insights to optimize your fulfillment. Create the basis for smart decisions by analyzing all data on orders and returns.

Get to know Alaiko now.
Contact us for a demo with an expert or a personal quote.