Alaiko OS: A completely new way of managing fulfillment

The Alaiko Operating System (OS) is a logistics software tailored for e-commerce shops & 3PL fulfillment providers that addresses the most common challenges in fulfillment. The Alaiko OS integrates directly with your WMS and acts as a logistics control center for customer service and operations teams of e-commerce stores. It connects to ERP and shop systems, as well as marketplaces and other e-commerce tools with numerous integrations.

With the Alaiko OS, online stores and logistics service providers have real-time transparency and the ability to intervene in order fulfillment and warehouse processes.

Hello, proactive customer service,
good-bye email ping pong!

Transform customer service and operations through full control and automation.

Solve problems before they arise

Be better informed and always ready to act

At a glance, you can see reasons for potential shipping delays and can edit orders directly from the customer service system at the customer’s request until just before shipment. Automated customer communication in the event of address errors allows customers to correct their data quickly, smoothly and without tickets.

smoother shipping experience

Proactive expectation management, fewer returns

In case of delays on the part of the shipping service provider, Alaiko automatically triggers a follow-up request and, if desired, proactively informs all parties involved. For deliveries to packing stations and service points, customers also receive a notification to avoid returns.

Simple and time-saving processing of returns

Fast reshipment and reimbursement

Decisions can be made quickly and reliably from data on reasons for returns and ABC classification. Duplicates orders with just a few clicks or initiates a refund directly in Alaiko without a system break.

“Alaiko understands the challenges and urgency of fulfillment and speaks our language.”

Optimal processes thanks to intelligent automation rules

Numerous rule types and conditions within the Alaiko OS enable flexible automations for each individual order, e.g., when selecting different carriers, adding items, marketing materials and flyers, selecting the optimal shipping carton or avoiding fraud.

Never stop selling –
Digital operations processes for maximum efficiency

Ensure merchandise availability, exceed customer expectations:
Alaiko supports all tasks from first-mile planning and warehouse receiving, product & inventory management to B2B shipping. With maximum transparency and a wide range of control options directly in the warehouse.

First-mile and warehouse receiving

Minimize labor and coordination efforts

Product and inventory management

Transparency & real-time synchronization

B2B shipping

Meet delivery requirements

Smoothly integrating e-commerce systems

Alaiko enables easy technical integration from single store to multi-channel to complex ERP connections via API. With Alaiko, the technical setup scales smoothly – without additional IT resources or agency dependencies.

Optimize fulfillment with analytics

With Alaiko’s transparency, stores and fulfillment service providers secure real competitive advantages. The Alaiko OS dashboard provides an overview of all order statuses and important KPIs at all times. Access to all raw data via API or export enables differentiated insights to optimize fulfillment in a targeted manner and make smarter decisions.

Get to know Alaiko now.

Contact us for a demo with an expert or a personal quote.