Customer Experience that doesn’t end with the sale

Until the purchase is made, customer experience is the focus. Between the order button and package delivery, there is a gap where online stores pass the customer experience into the hands of their logistics providers. Closing this gap with a positive and smooth post-purchase experience actively contributes to customer loyalty and successful branding and leads to higher sales. Alaiko creates an inspiring customer journey that leaves no touchpoint with your customers to chance.

Did you know that…

  • 66% 66%
> 66% of your customers abandon their purchases if they are not satisfied with the shipping options offered?
  • 70% 70%
> 70% of your customers want to be informed proactively about their shipment?
  • 63% 63%
> 63% is the average click rate on a track and trace email?
  • 92% 92%
> 92% of your customers would order again from your online store if the returns process was better?

Ready?
Get to know Alaiko now.

Contact us for a demo with an expert or a personal quote.

Individual shipping options

Increased conversions with multicarrier checkout

Customer-centric automations

Replace manual and reactive steps with automated and proactive customer service

Integrated shipment tracking

Increased sales through efficient after-sales marketing

Proactive communication

Save on returns costs and improve customer service capacity

Digital returns portal

Minimize support costs and strengthen customer loyalty

Get to know Alaiko now.

Contact us for a demo with an expert or a personal quote.