{"id":17040,"date":"2021-11-17T19:40:32","date_gmt":"2021-11-17T18:40:32","guid":{"rendered":"https:\/\/www.alaiko.com\/?page_id=17040"},"modified":"2024-03-27T08:54:32","modified_gmt":"2024-03-27T07:54:32","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/www.alaiko.com\/en\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"

[et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||10px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” disabled_on=”off|off|off” module_class=”custom_row” _builder_version=”4.16″ background_color=”#FFFFFF” background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”1200px” custom_margin=”|auto|25px|auto||” custom_padding=”25px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”second-on-mobile ” _builder_version=”4.16″ background_color=”RGBA(0,0,0,0)” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.22.2″ header_font_size=”40px” header_line_height=”1.2em” width=”86%” width_tablet=”” width_phone=”auto” width_last_edited=”on|desktop” module_alignment=”left” custom_margin=”||0px||false|false” custom_padding=”0px||||false|false” header_font_tablet=”” header_font_phone=”” header_font_last_edited=”on|desktop” header_font_size_tablet=”” header_font_size_phone=”35px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” header_2_2_font_size_tablet=”32px” header_3_2_font_size_tablet=”32px” header_4_2_font_size_tablet=”32px” header_5_2_font_size_tablet=”32px” header_6_2_font_size_tablet=”32px” header_2_2_font_size_phone=”20px” header_3_2_font_size_phone=”20px” header_4_2_font_size_phone=”20px” header_5_2_font_size_phone=”20px” header_6_2_font_size_phone=”20px” header_2_2_font_size_last_edited=”on|phone” header_3_2_font_size_last_edited=”on|phone” header_4_2_font_size_last_edited=”on|phone” header_5_2_font_size_last_edited=”on|phone” header_6_2_font_size_last_edited=”on|phone”]<\/p>\n

Alaiko OS Experience Modules: Customer Experience<\/span><\/span><\/span> that doesn\u2019t end with the purchase<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ text_text_color=”#000000″ header_2_font=”Avenir LT W01_85 Heavy|600|||||||” header_2_text_align=”center” header_2_font_size=”40px” header_2_line_height=”1.3em” width=”86%” width_tablet=”” width_phone=”” width_last_edited=”on|tablet” module_alignment=”left” header_2_text_align_tablet=”” header_2_text_align_phone=”” header_2_text_align_last_edited=”on|tablet” header_2_font_size_tablet=”32px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” header_2_2_font_size_tablet=”32px” header_3_2_font_size_tablet=”32px” header_4_2_font_size_tablet=”32px” header_5_2_font_size_tablet=”32px” header_6_2_font_size_tablet=”32px” header_2_2_font_size_phone=”20px” header_3_2_font_size_phone=”20px” header_4_2_font_size_phone=”20px” header_5_2_font_size_phone=”20px” header_6_2_font_size_phone=”20px” header_2_2_font_size_last_edited=”on|phone” header_3_2_font_size_last_edited=”on|phone” header_4_2_font_size_last_edited=”on|phone” header_5_2_font_size_last_edited=”on|phone” header_6_2_font_size_last_edited=”on|phone”]<\/p>\n

An e-commerce shops’ focus is on the customer experience right up to the point of purchase. Between the order button and parcel delivery, there is a gap in which online stores pass the customer experience from their hands to those of their carriers. Closing this gap with a positive and smooth post-purchase experience actively contributes to customer loyalty, successful branding and higher sales. With the Alaiko OS, you can create an inspiring customer journey that leaves no touchpoint with your customers to chance.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”first-on-mobile ” _builder_version=”4.16″ background_color=”RGBA(0,0,0,0)” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.alaiko.com\/wp-content\/uploads\/2021\/11\/Alaiko_Experience4.jpg” title_text=”Alaiko_Experience4″ force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”10px||||false|false” custom_margin_tablet=”0px||25px||false|false” custom_margin_phone=”||20px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Feature” module_id=”Software” module_class=”ds-section” _builder_version=”4.16″ background_color=”#FFFFFF” custom_padding=”49px||||false|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ header_2_font=”Avenir LT W01_85 Heavy||||||||” header_2_text_align=”center” header_2_font_size=”35px” header_2_line_height=”1.3em” module_alignment=”center” header_2_text_align_tablet=”” header_2_text_align_phone=”” header_2_text_align_last_edited=”on|tablet” header_2_font_size_tablet=”30px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” header_2_2_font_size_tablet=”32px” header_3_2_font_size_tablet=”32px” header_4_2_font_size_tablet=”32px” header_5_2_font_size_tablet=”32px” header_6_2_font_size_tablet=”32px” header_2_2_font_size_phone=”20px” header_3_2_font_size_phone=”20px” header_4_2_font_size_phone=”20px” header_5_2_font_size_phone=”20px” header_6_2_font_size_phone=”20px” header_2_2_font_size_last_edited=”on|phone” header_3_2_font_size_last_edited=”on|phone” header_4_2_font_size_last_edited=”on|phone” header_5_2_font_size_last_edited=”on|phone” header_6_2_font_size_last_edited=”on|phone”]<\/p>\n

Why this can be a real game changer?
Did you know that…<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ _module_preset=”default” max_width=”1200px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_counters bar_bg_color=”#2459F5″ _builder_version=”4.16″ _module_preset=”default” percent_font=”Avenir LT W01_85 Heavy|800|||||||” percent_font_size=”20px” percent_line_height=”2em” global_colors_info=”{}”][et_pb_counter percent=”66″ _builder_version=”4.16″ _module_preset=”default” background_enable_video_mp4=”on” background_enable_video_webm=”on” global_colors_info=”{}” bar_background_color_default=”#2459F5″ use_percentages=”on”][\/et_pb_counter][\/et_pb_counters][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”-20px||||false|false” global_colors_info=”{}”]> 66% of your customers<\/span> abandon their purchases if they are not satisfied with the shipping options offered?<\/span>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_counters _builder_version=”4.16″ _module_preset=”default” percent_font_size=”20px” percent_line_height=”2em” global_colors_info=”{}”][et_pb_counter percent=”70″ _builder_version=”4.16″ _module_preset=”default” background_enable_video_mp4=”on” background_enable_video_webm=”on” global_colors_info=”{}” bar_background_color_default=”#2459f5″ use_percentages=”on”][\/et_pb_counter][\/et_pb_counters][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”-20px||||false|false” global_colors_info=”{}”]> 70% of your customers want to be informed proactively about their shipment?<\/span>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_counters _builder_version=”4.16″ _module_preset=”default” percent_font_size=”20px” percent_line_height=”2em” global_colors_info=”{}”][et_pb_counter percent=”63″ _builder_version=”4.16″ _module_preset=”default” background_enable_video_mp4=”on” background_enable_video_webm=”on” global_colors_info=”{}” bar_background_color_default=”#2459f5″ use_percentages=”on”][\/et_pb_counter][\/et_pb_counters][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”-20px||||false|false” global_colors_info=”{}”]> 63% is the average click rate on a track and trace email?<\/span>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_counters _builder_version=”4.16″ _module_preset=”default” percent_font_size=”20px” percent_line_height=”2em” global_colors_info=”{}”][et_pb_counter percent=”92″ _builder_version=”4.16″ _module_preset=”default” background_enable_video_mp4=”on” background_enable_video_webm=”on” global_colors_info=”{}” bar_background_color_default=”#2459f5″ use_percentages=”on”][\/et_pb_counter][\/et_pb_counters][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”-20px||||false|false” global_colors_info=”{}”]> 92% of your customers would order again from your online store if the returns process was better?<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#2459F5″ use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#2459f5 50%|rgba(0,0,0,0) 50%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#2459f5″ background_color_gradient_start_position=”50%” background_color_gradient_end=”rgba(0,0,0,0)” background_color_gradient_end_position=”50%” background_enable_image=”off” custom_padding=”0px||2px||false|false” global_module=”16227″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”4″ _builder_version=”4.16″ _module_preset=”default” max_width=”1200px” custom_padding=”||12px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ header_2_font=”Avenir LT W01_85 Heavy||||||||” header_2_text_align=”center” header_2_font_size=”40px” header_2_line_height=”1.3em” module_alignment=”center” custom_padding=”||0px|||” header_2_text_align_tablet=”” header_2_text_align_phone=”” header_2_text_align_last_edited=”on|tablet” header_2_font_size_tablet=”32px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” header_2_2_font_size_tablet=”32px” header_3_2_font_size_tablet=”32px” header_4_2_font_size_tablet=”32px” header_5_2_font_size_tablet=”32px” header_6_2_font_size_tablet=”32px” header_2_2_font_size_phone=”20px” header_3_2_font_size_phone=”20px” header_4_2_font_size_phone=”20px” header_5_2_font_size_phone=”20px” header_6_2_font_size_phone=”20px” header_2_2_font_size_last_edited=”on|phone” header_3_2_font_size_last_edited=”on|phone” header_4_2_font_size_last_edited=”on|phone” header_5_2_font_size_last_edited=”on|phone” header_6_2_font_size_last_edited=”on|phone”]<\/p>\n

Are you ready to take your customers’ post-purchase experience to the next level?
\nGet to know Alaiko now.<\/span><\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” width=”100%” module_alignment=”left” custom_margin=”0px||24px||false|false” global_colors_info=”{}”]<\/p>\n

Contact us for a demo with an expert or a personal quote.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.alaiko.com\/en\/talk-to-us-shops\/” button_text=”Get in touch” button_alignment=”left” admin_label=”Conversion Button” _builder_version=”4.22.2″ _module_preset=”default” custom_button=”on” button_bg_color=”RGBA(0,0,0,0)” button_border_color=”#FFFFFF” button_use_icon=”off” custom_margin=”||2%||false|false” global_colors_info=”{}” button_border_width__hover_enabled=”on|hover” button_border_width__hover=”2px” button_letter_spacing__hover_enabled=”on|hover” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#FFFFFF”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dipi_timeline timeline_active_line_color=”#2459F5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dipi_timeline_item title=”Individual Shipping Options” timeline_icon=”||divi||400″ image=”https:\/\/www.alaiko.com\/wp-content\/uploads\/2021\/11\/Alaiko_multiCarrier2.png” _builder_version=”4.16″ _module_preset=”default” header_level=”h2″ header_font=”Avenir LT W01_85 Heavy||||||||” header_text_color=”#2459F5″ global_colors_info=”{}” ribbon_circle_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#2459F5″]<\/p>\n

Increase conversions with multicarrier checkout<\/span><\/p>\n

[\/dipi_timeline_item][dipi_timeline_item title=”Customer-Centric Automations” timeline_icon=”||divi||400″ image=”https:\/\/www.alaiko.com\/wp-content\/uploads\/2021\/11\/Alaiko_Adresscorrection3a.png” _builder_version=”4.16″ _module_preset=”default” header_level=”h2″ header_font=”Avenir LT W01_85 Heavy||||||||” header_text_color=”#2459F5″ global_colors_info=”{}” ribbon_circle_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#2459F5″]<\/p>\n

Replace manual and reactive process steps with automated and proactive customer service<\/span><\/p>\n

[\/dipi_timeline_item][dipi_timeline_item title=”Integrated Shipment Tracking” timeline_icon=”||divi||400″ image=”https:\/\/www.alaiko.com\/wp-content\/uploads\/2021\/11\/Alaiko_parcel_Arrival2a.png” _builder_version=”4.16″ _module_preset=”default” header_level=”h2″ header_font=”Avenir LT W01_85 Heavy||||||||” header_text_color=”#2459F5″ global_colors_info=”{}” ribbon_circle_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#2459F5″]<\/p>\n

Increase revenue through<\/span>
efficient after-sales marketing<\/span><\/p>\n

[\/dipi_timeline_item][dipi_timeline_item title=”Proactive Communication” timeline_icon=”||divi||400″ image=”https:\/\/www.alaiko.com\/wp-content\/uploads\/2021\/11\/Alaiko_parcel_Arrival3-1.png” _builder_version=”4.16″ _module_preset=”default” header_level=”h2″ header_font=”Avenir LT W01_85 Heavy||||||||” header_text_color=”#2459F5″ global_colors_info=”{}” ribbon_circle_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#2459F5″]<\/p>\n

Save return costs and<\/span>
capacities in customer service<\/span><\/p>\n

[\/dipi_timeline_item][dipi_timeline_item title=”Digital Returns Portal” timeline_icon=”R||divi||400″ image=”https:\/\/www.alaiko.com\/wp-content\/uploads\/2021\/11\/Alaiko_return-portal2.png” _builder_version=”4.16″ _module_preset=”default” header_level=”h2″ header_font=”Avenir LT W01_85 Heavy||||||||” header_text_color=”#2459F5″ global_colors_info=”{}” ribbon_circle_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#2459F5″]<\/p>\n

Minimize support costs and strengthen customer loyalty<\/span><\/p>\n

[\/dipi_timeline_item][\/dipi_timeline][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Gespr\u00e4ch vereinbaren_Inhouse FF” _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”32px||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” disabled_on=”on|on|off” admin_label=”Inhouse FF_Desktop” module_class=” et_pb_row_fullwidth” _builder_version=”4.22.2″ background_enable_color=”off” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_margin=”||0px||false|false” custom_padding=”0px||0px|” make_fullwidth=”on” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.22.2″ background_color=”#2459F5″ custom_padding=”6%|5%|6%|5%|false|false” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.22.2″ header_2_font=”Avenir LT W01_85 Heavy|600|||||||” header_2_text_align=”center” header_2_font_size=”40px” header_2_line_height=”1.3em” width=”70%” module_alignment=”center” custom_padding=”||0px|||” header_2_text_align_tablet=”” header_2_text_align_phone=”” header_2_text_align_last_edited=”on|tablet” header_2_font_size_tablet=”32px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” header_2_2_font_size_tablet=”32px” header_3_2_font_size_tablet=”32px” header_4_2_font_size_tablet=”32px” header_5_2_font_size_tablet=”32px” header_6_2_font_size_tablet=”32px” header_2_2_font_size_phone=”20px” header_3_2_font_size_phone=”20px” header_4_2_font_size_phone=”20px” header_5_2_font_size_phone=”20px” header_6_2_font_size_phone=”20px” header_2_2_font_size_last_edited=”on|phone” header_3_2_font_size_last_edited=”on|phone” header_4_2_font_size_last_edited=”on|phone” header_5_2_font_size_last_edited=”on|phone” header_6_2_font_size_last_edited=”on|phone” theme_builder_area=”post_content”]<\/p>\n

Get to know Alaiko now.<\/span>
<\/span><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” width=”70%” module_alignment=”center” custom_margin=”||24px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Contact us for a demo with an expert or a personal quote.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.alaiko.com\/en\/talk-to-us-shops\/” button_text=”Get in touch” button_alignment=”left” _builder_version=”4.22.2″ _module_preset=”default” custom_button=”on” button_bg_color=”RGBA(0,0,0,0)” button_border_color=”#FFFFFF” button_use_icon=”off” custom_margin=”10px||15px|15%|false|false” global_colors_info=”{}” button_border_width__hover_enabled=”on|hover” button_border_width__hover=”2px” button_letter_spacing__hover_enabled=”on|hover” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#FFFFFF” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_image=”https:\/\/www.alaiko.com\/wp-content\/uploads\/2021\/11\/alaiko_talk2.jpg” background_repeat=”repeat” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”0″ make_equal=”on” disabled_on=”off|off|on” admin_label=”Inhouse FF_mobile” module_class=” et_pb_row_fullwidth” _builder_version=”4.22.2″ background_enable_color=”off” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_margin=”||0px||false|false” custom_padding=”0px||0px|” make_fullwidth=”on” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ background_color=”#2459F5″ custom_padding=”6%|5%|6%|5%|false|false” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.22.2″ header_2_font=”Avenir LT W01_85 Heavy|600|||||||” header_2_text_align=”center” header_2_font_size=”40px” header_2_line_height=”1.3em” width=”70%” module_alignment=”center” custom_padding=”||0px|||” header_2_text_align_tablet=”” header_2_text_align_phone=”” header_2_text_align_last_edited=”on|tablet” header_2_font_size_tablet=”32px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” header_2_2_font_size_tablet=”32px” header_3_2_font_size_tablet=”32px” header_4_2_font_size_tablet=”32px” header_5_2_font_size_tablet=”32px” header_6_2_font_size_tablet=”32px” header_2_2_font_size_phone=”20px” header_3_2_font_size_phone=”20px” header_4_2_font_size_phone=”20px” header_5_2_font_size_phone=”20px” header_6_2_font_size_phone=”20px” header_2_2_font_size_last_edited=”on|phone” header_3_2_font_size_last_edited=”on|phone” header_4_2_font_size_last_edited=”on|phone” header_5_2_font_size_last_edited=”on|phone” header_6_2_font_size_last_edited=”on|phone” theme_builder_area=”post_content”]<\/p>\n

Get to know Alaiko now.<\/span>
<\/span><\/h2>\n

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Contact us for a demo with an expert or a personal quote.<\/span><\/p>\n

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Get to know Alaiko now.<\/span>
<\/span><\/h2>\n

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Get to know Alaiko now.<\/span>
<\/span><\/h2>\n

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Contact us for a demo with an expert or a personal quote.<\/span><\/p>\n

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